Blog
Embracing Uncertainty in the Age of AI
AI is reshaping business operations: moving from reliance on certainty to embracing uncertainty, enhancing creativity and customer value. Crafting bespoke AI workflows is key.
The Hard Truths and Solutions for AI Customer Service Adoption
It always felt like e-commerce AI customer service was all talk and no action. I've heard many case studies, but few have truly shined. Why is that?
In the AI Era, More Data Isn't Better; 'Business-Savvy' Data Is More Valuable!
Many wonder about data strategy in the AI era. This article emphasizes that raw, 'messy data' is meaningless. True value in AI comes from data imbued with business logic. Investment in data quality, targeted insights, and clear business context is crucial for AI success.
The AI Era: Moving Beyond Tool-Centric Thinking to Win with AI Business Flows
Last night, while chatting with a client over dinner, the conversation naturally gravitated towards the recently popular large models. Our discussion provided several insights, especially concerning small and medium-sized enterprises (SMEs) and how their initial approach might be a bit off.